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Please browse the categories below and select the topic related to your inquiry. From there, you can troubleshoot your issue
with our database of articles. If you don't find what you're looking for, follow the prompts to access our contact form.

Do any of these articles about Domains help resolve your issue?

Do any of these Hosting articles help resolve your issue?

Adding domains to your hosting plan
As long as you do not have the Startup Plan, you can follow the instructions below to add additional domain names to... more

Changing your hosting/cPanel password
You can change your hosting/cPanel password from the Hosting Services page of your Name.com account... more

Renewing web hosting
To renew your hosting account, please follow the instructions below... more

Installing WordPress
WordPress is an extremely popular, and free, website builder that allows even novice users to create a great looking... more

Renewing a SSL Certificate
A SSL certificate can only be renewed within 30 days of its expiration date. If the SSL certificate does not expire... more

Setting up hosting for an existing domain
When you purchase a hosting package with us, you are given the option for a free domain name. If you add a name to... more


Hosting Support Request

REQUIRED

In order for us to properly assist you, please provide as specific detail as possible regarding your inquiry.

ADDITIONAL INFO

Providing this information will help us review and process your request faster.

Primary Domain
File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 10MB

Do any of these articles about Abuse help resolve your issue?

DMCA Complaint
The Digital Millennium Copyright Act (DMCA) is a United States copyright law that heightens the penalties for copyright infringement... more

Stolen Domain
If your domain has transferred from your current Registrar to Name.com without your permission, please provide us with... more


Report Abuse Form

Name.com works hard to ensure that all domains registered through us are complying with our Registration Agreement. In order to quickly and efficiently investigate this complaint, please fill out the form below. Please note that while we are happy to review any claim that a domain is violating our Registration Agreement, we do reserve the right to judge the appropriate response in our sole discretion.

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 10MB

Do any of these articles about refunds help resolve your issue?

Refund not showing up on bank statement
Once Name.com process a refund for a customer, it can take a few business days for your bank or credit card provider to process the funds and return them to you... more

Name.com's refund policy
We understand that sometimes things happen and a product you bought might not be exactly what you need. We always want you to be happy... more


Refund Request Form

REQUIRED

ADDITIONAL INFO

Providing this information will help us review and process your refund request faster.

Please specify which domains/products you would like refunded. If your order contains multiple domains/products, please specify which (if any) you would like to keep.
File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 10MB

In order to process this refund, we have to delete the domain or product and all of its content from our database. The request must be sent from the owner of the domain or owner of the Name.com account. We cannot cancel if it is has been more than the maximum refund period allowed (Go to refund policy).

Please note that once a domain is deleted it can be restored back to your account for a period of 30 days. We would however require a restoration fee in the amount of $120 plus the renewal fee. This includes a year's renewal for the domain.


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